If you’ve purchased a subscription but the app still prompts you to pay or doesn’t recognize your premium status, follow these steps:
- Check your login details. Ensure you are logged into the app with the same email address you used to make the purchase. If you subscribed through the website, logging in with that email in the app will automatically display your subscription. To confirm the correct email, check your inbox for the receipt from ZoogVPN and ensure you are using the same email to log in.
- Restore your purchase.
If you subscribed through the app store (Google Play or Apple App Store):
- Open the ZoogVPN app.
- Navigate to the Account section.
- Press the “Restore Purchase” button.
This will synchronize your subscription with the app.
Still not seeing your subscription? If you’re logged in with the correct email and your subscription isn’t recognized, please contact our support team. Reach out via live chat or email us at [email protected], and we’ll resolve the issue as soon as possible.
